Reasons to Use our Reservation Software
Here at BlueClaw, we know the benefits of using the Charter RMS 4.0 reservation software that we have spent over six years developing, testing, and launching. But you may still be wondering why you should invest in an online reservation software for your charter or tour operations. After all, you have a business phone and voice mail â€“ why would having an online reservation system be better?
Itâ€™s true: today, people want someone to answer their call; they donâ€™t want to have to leave a message on voice mail and then wait for you to call them back. Rather, theyâ€™ll just move onto the next charter or tour operator on their list and youâ€™ve missed a chance to make a sale. Instead, you can leave an outgoing voice mail message suggesting that the caller check-out your website and online reservations program to see your availability and to reserve the trip that they want. This saves you and them time, and is an effective means of capturing a potential customer â€“ who might well become a regular client â€“ by providing them with an easily-accessed option.
People today turn to the internet when planning vacations and outings; theyâ€™ve become accustomed to being able to research options and make reservations on their schedule, which translates to you needing to be available 24/7. With our online reservation software, you are available: you can show your schedules, explain your trip options, and take reservations all in the middle of the night â€“ and youâ€™ll receive an automatic email confirmation once a reservation has been made.
Thatâ€™s right: with Charter RMS 4.0 reservation software, you are able to record and track the customerâ€™s credit card without having to immediately charge them. This means no APR fees and if the customer cancels on you, according to your cancellation policy, you are already entitled to bill their card for the prior authorized amount. Note that this option is only available with the Professional Version of the reservation software.
You no longer need to worry about access to your reservation book: with the Charter RMS 4.0 reservation software, you can access your reservations from virtually anywhere. Whatâ€™s that mean for you? How about no more double bookings, for starters? And then thereâ€™s the fact that all of your customersâ€™ information is there at your fingertips, securely stored and accessible only by you.
With BlueClawâ€™s Charter RMS 4.0 software, we can easily set-up the calendar to load directly to your website. This means your customers will never have to leave your domain name â€“ your website â€“ to see when your services are available. All of the information is right there, easily viewed and understood.
Our reservation software allows you to create fully customizable reservation and cancellation policies. If youâ€™ve ever had a client cancel at the last minute, or, even worse, fail to show, you know how frustrating and potentially expensive that is. But with the Charter RMS 4.0 software, you can â€“ and should â€“ clearly spell-out the specifics of your policies regarding making reservations and cancelling those reservations. Before the customer is able to submit their reservations, they will need to read through and agree to your policies; this helps to safeguard the reservation and protect your bottom line.
Thatâ€™s right: we promise a simple set-up for our Charter RMS 4.0 reservation software. You wonâ€™t be struggling with code or shelling-out money for someone else to install the reservation software. Instead, the software has been specifically designed to be easily integrated into existing websites â€“ just like yours â€“ without stress. The integration process takes mere minutes and then youâ€™re able to go live with the service â€“ it really is that simple.
No longer will you need to be stressing about getting back to the office to check your phone messages and return calls, and you wonâ€™t be wasting time trying to find your book and then flipping through the pages to see when and if your services are available. All of that information is available online and through your administration panel. Either you or the client can check on your availability with a few simple clicks â€“ and this saves both of you time, stress, and frustration.
If youâ€™re spending a lot of money advertising your services, but can only answer the phone when you or one of your employees is actually in the office, youâ€™re not meeting the needs of your potential clients. But with the Charter RMS 4.0 reservation software, your customers are able to view your offerings and make their reservations all online â€“ they donâ€™t need to call, leave a message, and wait for someone to get back to them: in short, your advertising dollars are being well-spent, as youâ€™re able to take reservations around the clock, throughout the year. And your potential customers arenâ€™t going to reach your answering machine, hang-up, and move onto the next charter operator â€“ theyâ€™re going to view your open charters or tours and make their reservations, safely, securely, and on their schedule.
When you choose BlueClawâ€™s Charter RMS 4.0 reservation software for your charter or tour operations business, you are choosing free upgrades as we modify the software based on the feedback from you, our client. You also get free technical support from our well-trained reservation software experts. At BlueClaw, we want you to be happy with your choice of the Charter RMS 4.0 reservation software, and weâ€™ll go to the limit to make sure all of your needs are met; your feedback, suggestions, and issues are always welcomed â€“ we want to hear about how the software performs for you and what we can do to improve the program.